"What I never expected was the way the rest of your staff has treated me. It doesn't matter who I talk with on the phone or when I walk into the showroom; I feel like I am their best customer. They are universally kind, generous with their time, and thoroughly competent. When I talk with scheduling or cervice, or the techs that come into our home, I feel the same way. "
Working With Us
Gramophone is one of the nation's most respected and preeminent installers of home theaters, media rooms, custom whole-house AV systems, smart home automation and control systems, and telecommunication and networking systems for homes and businesses. We also offer interior design services for all areas of your home or business, including home theater design and kitchen and bath design with our latest addition, the Kitchen Design Center, in Hunt Valley MD.
• Call us at 410-308-1650 • Visit one of our showroom locations • Shop SKY by Gramophone
SERVICE AREA
Gramophone is proud to provide quality service throughout Maryland and to our neighboring states – no matter if you live in Loudoun County, Virginia, Potomac Pennsylvania, Washington D.C., Delaware, or any of it's surrounding areas, we are here to help you create the space of your dreams.
PLAN
The starting point for any project begins with your imagination and budget in conjunction with our resources and innovative solutions. Whether you want a great home audio system, a flat-panel TV with a surround sound system, a dedicated home theater or media room, the magic of automated lighting, shades and temperature control, a media manager for all of your music and movies, or something else entirely, the process begins with defining your vision. Our customer advisers listen to what you want and will work with our engineering and design professionals to create solutions that meet your needs, providing several budget options as well (where possible). Our team is ready to make your dreams come to life.
DESIGN
To make sure the end result is what you envisioned, we have a staff of professionals who review your dreams and put them down on paper first. During the design phase, we establish all of the parameters and parts needed before work begins. A properly budgeted and designed system will save you time and money during the installation process by eliminating costly errors. We believe in the old adage, “measure twice, cut once.”
INSTALL
The installation is the realization of your vision. Our trained technicians take great pride in the work they do, the homes they work in, and the customers they work for. They take care of your home with an attention to detail that exceeds expectations and a full understanding of the ins and outs of sophisticated technology, making it easy for you and your family to relax and enjoy your new theater, network, or home audio system.
MAINTENANCE AND UPGRADE
Technology can be a moving target but at Gramophone, we stand behind everything we do. We have field technicians who can update your system if needed, provide on-site maintenance, and repair products in-house if your equipment ever requires service. In some cases, we’re even able to resolve an issue without ever having to schedule a home visit.
MAKE YOUR DREAM COME TRUE
We at Gramophone do everything in our power to make sure our customers and clients leave projects completely satisfied and are proud of the newest aspects of their home, whether it's a brand-new home theater design with automated lighting and A/V or an addition of a new-age turntable to their office. We provide the best in customer service and support, including everything from product knowledge to white-glove delivery and installation services. Read up on 12 more reasons to work with our wonderful company, and there won't be any doubt in your mind left to debate.
GUARANTEED SATISFACTION
No one wants to be unhappy, and if you're unhappy, we're unhappy. Therefore we make sure that you, our customer, are completely thrilled with our products and services, from the moment you walk into our store, up to your big home gala when you're showing off new automated lighting schemes and your surround sound theater with a state-of-the-art projector and reclining leather seats.
Take a look at our commitment to not only you but the experience we provide and the products we offer.
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