SmartCare Service Plans
Peace-of-mind and protection for your technology.
Technology systems can sometimes experience disruptions, but with Gramophone's SmartCare monitoring, you can protect yourself from issues before they arise. From proactive monitoring and remote fixing to easy system reset – we have you covered.
Remote Repair
We can monitor and access your system remotely, and in most cases can repair your system before a service call is needed.
24/7 Support Coverage
We have certified technicians in every timezone available to communicate with you 24/7, in whichever manner best fits your lifestyle.
App Control
You’ll have access to a mobile app that provides solutions to many of the common issues that technology systems experience.
Discounted & Priority Service Calls
In the unlikely event that a service call must be scheduled, you’ll receive a preferred rate. SmartCare PRO members receive priority service calls.
Choose Your SmartCare Subscription
Choose the perfect care plan for your smart home technology. From essential support to premium business solutions.
Feature Comparison
| Feature | SmartCare | SmartCare Elite | SmartCare Platinum | SmartCare Custom |
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Best for High-End Residential and Business
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Best for Residential
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Discounted Service Call Rates
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Onsite Service
During normal business hours, M-F, 8:30am - 4:00pm EST.
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Next Available | Within 72 business hours | Within 36 business hours | Within 24 business hours* |
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Offsite Service
During normal business hours, M-F, 8:30a-4:00pm EST.
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24 hours | Same Day | Same Day | Same Day |
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Reactive Remote Monitoring
Upon hearing from you, your system will be accessed remotely and often time repaired without an onsite visit.
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App Control
You'll get a mobile app enabling you to fix many of the common issues that technology systems experience.
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24/7 Phone Support
We're available by phone 24/7/365.
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24/7 Phone, Email, Video Assist Support
Experience the convenience of a live answer by one of our knowledgeable technicians.
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Chat and Text Support
We're available to communicate with you in whichever manner best fits your lifestyle.
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Proactive Tech Monitoring
We'll proactively monitor your technology and troubleshoot any potential issues remotely.
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Priority Scheduling & Service
We'll prioritize you to the front of the queue.
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Standard | Plus | Premium | |
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Annual On-Site Health Check and Tune Up
We'll come out annually to make sure your gear is in ship shape, firmware updates complete, wires managed cleanly, and any upgrade recommendations made proactively.
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Annual Rack Cleaning and
Pre-Event / Holiday Inspection |
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No Service Call Rates during Business Hours
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